Staying ON − Hardship Program

QEnergy’s Staying ON Program is available to all QEnergy residential customers who may find themselves experiencing financial hardship, or are having difficulty paying electricity bills in the short term or ongoing.

Our highly trained customer care specialists will tailor a payment plan that is personalised to your individual financial situation.


The customer care specialist will also be able to provide you information and access to other helpful programs

  • Government assistance and concessions eligibility
  • Financial counselling
  • Energy tips to help reduce your electricity consumption


Once you have registered in the Staying ON program you will have peace of mind that your electricity will not be disconnected while engaged in the program. Staying ON customers you will not be subjected to any additional charges such as late payment fees or security deposits.


QEnergy will ensure your privacy is protected throughout the duration of the Staying ON program.


Am I eligible for Staying ON?

To be eligible for the Staying ON program you must be a QEnergy residential customer, be experiencing short or long term financial difficulties and be having trouble paying your electricity bills.


Some of these difficulties may include:

  • Loss of job or income
  • Personal and family situations e.g. divorce, separation
  • Illness, disability or death in the family


If you feel you would be eligible for this program or would like some further information, contact our specialist team on 1300 698 992.


See our Policy documents:

If you live in Queensland, New South Wales or South Australia click here to email us. For more information on our Staying ON policy click here.

If you live in Victoria click here. To know more on how to obtain assistance under the Payment Difficulties Policy click here.