Frequently Asked Questions

About Electricity

  • Where does the electricity come from?

    In Australia, the majority of our electricity is produced by burning coal, which contributes approximately 75 per cent* of total electricity production. Gas turbines are also used to supply excess electricity when electricity demand is at its highest. This accounts for approximately 20 per cent* of electricity production.

    Cleaner energy sources, including wind, solar, hydro and bioenergy, contribute almost 5 per cent* of total electricity used.

    *Information sourced from www.greenadvice.com.au.

  • What makes up my electricity bill?

    There are three main components to your electricity bill – network, environmentals and retail. Below is an outline of these charges:

    Network – These charges cover the cost of moving energy from generators to your home or business, building and maintaining power lines (transmission) and the cost of the networks supplying energy to homes and businesses (distribution charges). QEnergy has no control over the network charges.

    Environmentals – These charges are set by government to cover the cost of de-carbonising our electricity generation. They include: Small-scale Renewable Energy Scheme (SRES), Large-scale Renewable Energy Target (LRET) and Carbon Tax. QEnergy has no control over the environmental charges.

    Retail – This covers the charges of supplying energy services to your home or business. It includes billing and revenue collection, administration and customer service, and regulatory compliance and ancillary services. QEnergy does control the retail charge.

  • What is my National Meter Identifier?

    Your National Meter Identifier (NMI) can be found on your electricity bill. This is a unique number which is used to identify your electricity meter

Becoming a QEnergy Customer

  • What will happen when I switch my electricity account to QEnergy?

    When you switch to QEnergy, you don’t have to worry about anything as QEnergy will take care of everything for you. We will notify your current retailer and you will switch to QEnergy within 2-5 business days. You still retain your cool off period of 10 business days. Should you change your mind within your cool off period you simply need to contact us within these 10 business days and we will switch you back to your current retailer with no changes to who is your retailer.

  • Will I see the offer in writing before making the switch to QEnergy?

    When you switch to QEnergy, we will email you a copy of the market contract, which verifies the information you have agreed to when discussing your offer with your account manager. As part of your contract, you have a 10 day ‘cooling off’ period during which time you can advise QEnergy in writing and cancel your market contract without penalty.

  • Customers on Life Support

    If you are a QEnergy life support customer and you are currently experiencing a loss of electricity supply please contact us on 1300 854 407

    You are eligible if you: Have a medical condition that requires access to special electrically powered life support equipment and/or have a person/s living at your premises that has a medical condition that requires access to special electrically powered life support equipment.

    The different types of life support equipment that qualify are listed below:

    Oxygen concentrator

    Intermittent peritoneal dialysis machine

    Kidney dialysis machine

    Chronic positive airways pressure respirator

    Crigler najjar syndrome phototherapy equipment

    Ventilator for life support

    Any other equipment a registered medical practitioner certifies is required for a person residing at a customer’s premises for life support. If you are not sure whether a medical condition might qualify for our Life Support Program, please ask your doctor or health care provider.

     

    Life Support Registration

    The registration of customers requiring life support equipment is critical to ensuring customers are provided the required protections. QEnergy are committed to providing our customers with information about their obligations, life support protections and what is needed to continue receiving the protections.

    Planned Power Outages:

    Correctly completing and registering your life support requirements guarantees you will be given at least four business days’ written notice of a planned interruption to your electricity supply.

    This advance notice of any planned interruption to your energy supply allows you to make alternative plans, reducing any risk of harm occurring or more serious consequences.

     

    PLEASE READ AND BE FAMILIAR WITH YOUR OBLIGATIONS TO QUALIFY AND MAINTAIN YOUR LIFE SUPPORT REGISTRATION

    To finalise your Life Support Registration you are required to take the following steps:

    Understand Take the time to read the Life Support Information Guide. This document provides you with important information in relation to your life support registration and protections within the Electricity Industry. Times frames for compliance are important to maintain your Life Support Protections. Please contact us if you have questions.

    Complete the Life Support Registration Form that was included with our Information Guide. Before you return the form your Medical Practitioner will need to fill out some details and sign it to substantiate someone at your property requires life support equipment.

    Return your completed Life Support Registration Form to QEnergy as soon as possible to avoid being de-registered. The registration form MUST be returned within the prescribed time frames. Failure to provide QEnergy with a completed Registration Form, within 50 business days of receiving your Life Support Information Guide, means you may be deregistered from our Life Support Register and run the risk of receiving no life support protections.

    Tell QEnergy if any of your details change—like your address, contact details or if the person residing at your premise no longer requires life support protections.

    Moving Out QEnergy is regulated to deregister a premise where a person requires life support equipment before your account can be finalised.

    QEnergy requires you to contact us at least 20 business days before your move out date. Once QEnergy is notified of your move out date, we will request for the premise to be deregistered from life support protections. For your protection your Network requires you and QEnergy to give 15 business days’ notice before they will remove a Life Support flag and we will send you a letter confirming this date of de-registration.

    When the premise has been successfully deregistered, QEnergy will then be able to request your account to be finalised. We will organise for a meter read to be obtained to finalise the account and please note any usage consumed up until the date the meter read is obtained is payable.

    Our Action QEnergy will flag your account as requiring Life Support Protections as soon as you advise us of your needs which means we will do this before you return the completed Life Support Registration Form.

    QEnergy will then monitor and await the return to us of your Life Support Registration Form

    After 15 business days, if we have not received a returned completed Registration Form, we will send you a Registration Reminder Notice via registered mail.

    If a further 15 business days expires, and we still have not received your completed Registration Form, we will send you a Final Reminder Notice again via registered mail.

    If a further 15 business days expires and we still have not received your completed Registration Form, we will issue you a De-registration Notice. This Notice will advise the date your premise will be removed from Life Support protections.

     

    TALK TO US: If you experience any difficulties in meeting these time frames for returning the Life Support Registration Form you need to take action; you can request an extension. Contact us on 1300 69 89 92 to discuss options as soon as possible.

     

    How do I register?

    Please contact us on 1300 QEnergy so we can provide the correct paperwork to be completed.

     

    Keeping personal details updated

    It is important QEnergy must be notified immediately if the person who requires life support:

    Changes their contact details.

    Moves to another address.

    No longer requires the life support equipment detailed on the application form.

    Please notify QEnergy by calling 1300 QENERGY or by providing written confirmation of any changes to service@qenergy.com.au or PO Box 3043 South Brisbane Q 4101

     

    Government Concession Schemes

    If the medical condition of the person/s who requires life support equipment requires electricity for cooling or heating purposes, you may be eligible for a concession. In addition, some concession rebates are applicable in certain states for different machinery please refer to Government Rebates and Concessions to access more information or contact us on 1300 QENERGY or service@qenergy.com.au or PO Box 3043 South Brisbane Q 4101

     

    Important information:

    Unexpected power outages

    Your Network will do everything possible to provide a reliable electricity supply, but sometimes unexpected technical issues or situations arise. For example, storms, strong winds, lightning, wildlife strikes, traffic accidents and even vandalism can disrupt the power supply.

    Please remember, it is your responsibility to prepare for when power is interrupted and to make alternative arrangements for emergency situations.

     

    Be Prepared

    We always urge people with medical conditions to have backup plans in place, should unexpected outages occur. Use this checklist to make sure you are prepared.

    • Contact your doctor, hospital or life support equipment supplier to discuss appropriate options such as additional oxygen bottles.
    • Have access to a telephone that doesn’t require power to operate.
    • Keep emergency numbers handy such as your local doctor, hospitals, triple zero (000), family and friend.
    • Place a torch, with spare batteries, close to the life support equipment in case the power fails.
    • Use a battery operated radio to keep up-to-date with restoration efforts during storms or other severe weather.
    • If possible, organise with friends or family to use their power supply (if they aren’t affected). Go directly to the nearest hospital or call triple zero (000) if you feel your health is at risk.

     

    See our Life Support Information Guide here.

  • Bushfire Grants and Financial Assistance

    See our Bushfire Grants and Financial Assistance Information Guide here.

  • QEnergy Family Protection Policy

    See our Family Protection Policy here.

  • Metering Installation Timeframes

    Changes to the electricity industry rules mean there are new timeframes for the installation/replacement or exchange of metering. These timeframes only apply in jurisdictions where Power of Choice rules are in effect, of these QEnergy only operate in Queensland, New South Wales and South Australia. (Victoria is governed by the AMI rules.)

     

    New Connection Meter Installations Timeframe: Once notification has been received that all requisite connection services are completed (by your Electrician and/or the Local Network Service provider), the meter must be installed by a date agreed with you or within 6 business days.

    Malfunctioning Meter Rectification Timeframe: As soon as is practicable, but no later than 15 Business days after the metering coordinator has been notified of the meter installation malfunction.

    Meter exchange (existing site upgrades or modifications) Timeframe: QEnergy are required to complete a meter exchange by the date agreed with you or within 15 Business days of receiving a request from a small customer to exchange the meter.

    In all instances, you will be contacted by either QEnergy or our appointed Metering Coordinator to discuss the meter works and if possible, negotiate a specific date for works to be carried out. If a date cannot be confirmed the works will be completed within the maximum timeframe as detailed above.

    For malfunctioning or meter exchange, if your site has shared fusing that requires an interruption of another premises electricity supply to complete the meter exchange, you will be further contacted to discuss an altered installation timeframe. The meter install will then be completed within 30 business days of discovering the shared fusing.

  • Concessions Application Forms

    QEnergy are required by Australian Government Departments to verify your eligibility to receive concession rebates. To do this we need your details and consent. Please download and complete and return the applicable form for your State. If you have any difficulty please contact our Customer Experience Team on phone 1300 69 89 92, chat at www.qenergy.com.au or via email at service@qenergy.com.au. We are happy to mail copies to you at no cost, if required.

    Email: service@qenergy.com.au

    Fax: 1300 88 71 62

    Australia Post: PO Box 3043 South Brisbane QLD 4101

    Downloadable Application Form for NSW customers

    Downloadable Application Form for VIC customers

    Downloadable Application Form for QLD customers

    For SA Customers: Please contact our Team on any of the methods about we will assist and action as per SA Government requirements.

  • QEnergy Downloadable Application Forms

Statements and Billing

  • Why is my bill estimated?

    QEnergy will only bill on an estimated read when information from the meter cannot be retrieved, for example, if the meter is destroyed or is not accessible. The estimations are conducted by an independent third party (your electricity distributor) in accordance with the National Electricity Rules and are only used as a last resort.

  • Why have I received a statement?

    As a SmoothPay customer we will send you monthly account statements which will help you keep a record of your payments. This statement will detail your instalment and accepted payment options.

    QEnergy will also send a tax invoice which is aligned to your meter read billing cycle. This invoice contains useful information about the payments you have made and the history of your energy consumption so you can monitor your energy usage throughout the year.

  • How do I read my QEnergy bill?

    See our comprehensive guide to reading your QEnergy bill here.

  • What is the service to property charge or service access charge?

    This is a fixed daily charge we pass on to you from your energy distributor. It is used to cover part of the costs of supplying electricity to your property. It also covers the cost of maintaining infrastructure such as poles, wires, billing and some retail operating costs associated with your meter.

  • What are ‘pass through’ charges?

    As a retailer, QEnergy is responsible for ‘passing through’ costs that are calculated by others in the electricity industry. These can include distribution and transmission charges and also costs from environmental schemes set by governments.

    It is important to understand that these costs are not fixed. The electricity industry is complex, with large amounts of constantly changing legislation which effects everyone who operates within the industry.

    Any increases which occur throughout the life of your contract with QEnergy will be passed through to you and will appear on your electricity bill.

    Pass through costs may comprise the following:

    Network- These charges cover the cost of moving energy from generators to your home or business, building and maintaining power lines (transmission) and the cost of the networks supplying energy to homes and businesses (distribution costs). QEnergy has no control over the cost of the network charges.

    Environmentals- These costs are set by government to cover the cost of de-carbonising our electricity generation. They include: Small-scale Renewable Energy Scheme (SRES), Large-scale Renewable Energy Target (LRET) and Carbon Tax. QEnergy has no control over the cost of the Network charges.

  • How to Read my Meter?

    Find out more information on How to Read your Meter here.

  • Smart Meters

    Find out more information about Smart Meters here.

  • Self Read Meters

    Find out more information about Self Read Meters here.

Paying my bill

  • SmoothPay

    QEnergy’s SmoothPay option offers smaller monthly amounts to help with your cash flow and budgeting. Our SmoothPay product predicts the estimated cost of your next annual electricity bill across the year then divides the cost into 12 equal monthly instalments. This reduces the risk of bill shock or seasonal consumption bill spiking and makes bill payments more predictable.

    Over the period of your contract, we will monitor your usage to ensure the instalment amount is accurate. We will analyse your monthly instalment amount against your consumption and, if we find you have used more or less than we originally estimated, we will make contact with you by your preferred method of communication recorded on your account, either email or post. The tax invoice will show if there is any outstanding amounts that need to be paid. In the event the account is in credit, the amount will be credited against the next invoice.

    The monthly payment amount aims to replicate monthly consumption as much as possible, however, the amount is not capped. In the event usage exceeds the estimated amount, the charge is to be paid to avoid compounding debt across the course of the contract.

    SmoothPay can be paid by Direct Debit, BPay, Direct Deposit, Cheque and in person at Australia Post.

    Direct Debit:

    The convenience of direct debit means your bills are always paid on time without any hassle. If you wish to change your account to direct debit please contact our Customer Experience Team on 1300 69 89 92.

    BPAY:

    Use BPAY to pay your electricity bill from your cheque, savings account or credit card. You can go online or use phone banking to pay your bill using BPAY.

    Cheque:

    To pay by cheque or money order (payable to QEnergy Limited) simply attach your payment slip and post to:

    QEnergy Limited

    Po Box 3043

    South Brisbane QLD 4101

    Credit Card:

    To make a payment with your credit card please contact our Credit team on 1300 79 24 41 Monday to Friday between 8am and 4pm. Accepted credit cards include MasterCard, Visa and American Express.

    In Person:

    Present the invoice at any Post Office to make payment via cash, EFTPOS or cheque.

  • Payment Methods

    Manage your account by setting up a Direct Debit for your bills or update your payment method as follows.

    Direct Debit:

    The convenience of direct debit means your bills are always paid on time without any hassle. If you wish to change your account to direct debit please download and fill the form applicable to you:

    Direct Debit Request and Transfer Authority Form for Business

    Direct Debit Request and Transfer Authority Form for Residential

    and send to service@qenergy.com.au or alternatively contact our Customer Experience Team on 1300 69 89 92. Note: Currently we can only setup Direct Debit from a Bank account. Direct Debit is not available from a Credit Card.

    BPAY:

    Use BPAY to pay your electricity bill from your cheque, savings account or credit card. You can go online or use phone banking to pay your bill using BPAY.

    Cheque:

    To pay by cheque or money order (payable to QEnergy Limited) simply attach your payment slip and post to:

    QEnergy Limited

    Po Box 3043

    South Brisbane QLD 4101

    Credit Card:

    To make a payment with your credit card please contact our Credit team on 1300 79 24 41 Monday to Friday between 8am and 4pm. Accepted credit cards include MasterCard, Visa and American Express.

    In Person:

    Present the invoice at any Post Office to make payment via cash, EFTPOS or cheque.

  • Trouble paying your bill

    If you are having difficulty paying your bill, one of our Customer Experience specialists is here to help. It is important that you make contact with us as soon as possible to discover if a payment extension is available to you. Contact us on 1300 792 441

  • What other Charges and Fees does QEnergy charge?

    Fee type

    Paper bill charge

    Dishonour payment fee

    $2.75 inc GST excluding customers in NSW.

    $14.85 inc GST.

    After hours reconnection fee

    Pass through from distribution network

    Reconnection fee

    QEnergy will absorb this fee to reduce the costs to our customers, with the exception of disconnection due to non payment of an account & the exception of any after hours costs.

    Disconnection fee

    QEnergy will absorb this fee to reduce the costs to our customers, with the exception of  disconnection due to non-payment of an account

    Meter inspection fee

    Pass through from distribution network

    Meter removal fee

    Pass through from distribution network

    Meter testing fee

    Pass through from distribution network

    Move out fee

    QEnergy will absorb this fee to reduce the costs to our customers

    Call out fee

    Pass through from distribution network

    Special Meter read fee

    Pass through from distribution network

  • Why is my electricity bill so high?

    During the year, government charges, such as network or environmental charges, can change. QEnergy does not control these charges and so may pass the increases on to you.

    Even when the price has not changed, there are many reasons why your electricity bill could be higher than you expected. For example, did you:

    • Change the way you do something in your home or business which might have consumed more energy?
    • Increase the number of people working in your business or the times that those people worked?
    • Introduce new appliances or equipment that might have used more energy?
    • Experience seasonal temperatures during the month?

    You can learn more about improving your household and business’ energy efficiency and discover ways to save money by clicking here.

  • What are government environmental charges?

    Australian governments have a number of schemes which are designed to promote clean energy and energy efficiency. Because clean energy costs more than traditional energy, certificate schemes have been put in place to pass on extra costs as part of your electricity bill.

    At a national level, the Small-scale Renewable Energy Scheme (SRES) and Large-scale Renewable Energy Target (LRET) are designed to deliver on the government’s commitment that the equivalent of 20 per cent of Australia’s electricity will come from renewable sources by 2020.

    Several state government schemes have also been established which not only pass on costs, but can also reward you for being energy efficient.

    For example, certificates are created in Victoria (VEECs) and NSW (ESCs) when accredited businesses and households install energy efficient products. The costs of these certificates are passed through to customers, but businesses can also sign over the certificates in return for compensation. In South Australia, the rules only apply to households (the Residential Energy Efficiency Scheme).

  • What are the peak/shoulder/off peak times in my state?

    State/Network Peak/Business/Residential Shoulder/Evening Off Peak Network Tariffs
    New South Wales

    (Essential Energy)

    Business/Residential — 7:00am-9:00am  and 5:00pm-8:00pm weekdays Business/Residential  — 9:00am-5:00pm  and 8:00pm-10:00pm weekdays Business/Residential — All other times including Weekends and Public Holidays BLNT3AU

    BLNT1AO

    BLNT2AU

    Business/Residential — 5:00pm-8:00pm weekdays Business/Residential — 7:00am-5:00pm  and 8:00pm-10:00pm weekdays Business/Residential — All other times including Weekends and Public Holidays BLNT2AL

    BLNT3AL

    BLND3AO

    BLND3TO

    New South Wales

    (Ausgrid)

    Business — 2:00pm-8:00pm working weekdays during 1 November and 31 March (inclusive) – the “Summer” months; 5:00pm – 9:00pm on working weekdays during 1 June to 31 August (inclusive) – the “Winter” months. Business — 7:00am to 2:00pm and from 8:00pm to 10:00pm on working weekdays in the “Summer” months; 7:00am to 5:00pm and from 9:00pm to 10:00pm on working weekdays in the “Winter” months; 7:00am to 10:00pm on working weekdays in the “Non-Summer” and “Non-Winter” months. Business — All other times including weekends and Public Holidays EA051

    EA225

    EA302

    EA305

    EA316

    Residential — 2:00pm-8:00pm working weekdays during 1 November and 31 March (inclusive) “Summer” months and working weekdays during 1 June to 31 August (inclusive) “Winter” months. Residential — 7:00am to 2:00pm and  8:00pm to 10:00pm on working weekdays in the “Summer” months and “Winter” Months; 7:00am to 10:00pm on working weekdays in the “Non-Summer” and “Non-Winter” months. Residential — All other times including weekends and Public Holidays EA011

    EA025

    New South Wales

    (Endeavour Energy)

    Business/Residential — 1:00pm-8:00pm working weekdays Business/Residential — 7:00am-1:00pm and 8:00pm-10:00pm working weekdays Business/Residential —  All other times including weekends and Public Holidays N705

    N706

    N84

    N845

    N19

    N19S

    Northern Territory – Network Business — 6:00am-6:00pm seven days per week N/A Business — All other times
    Northern Territory – Retail Business — 6:00am-6:00pm Monday to Friday N/A Business — All other times
    Queensland

    (Energex)

    Business — 7:00am-9:00pm weekdays and Public Holidays N/A Business — All other times 8800

    8820

    8850

    8870

     Queensland

    (Energex)

    Residential — 4:00pm-8:00pm weekdays Residential — 7:00am-4:00pm and  8:00pm-10:00pm on weekdays; 7:00am-10:00pm on weekends Residential — All other times 8900
    Queensland

    (Ergon Energy)

    Business — 7:00am-9:00pm weekdays and Public Holidays N/A Business — All other times T22
    South Australia

    (SA Power)

    Business — 7:00am-9:00pm weekdays N/A Business — All other times including weekends and Public Holidays B2R
    Victoria (Jemena) Business — 7:00am-11:00pm weekdays Business — N/A Business — All other times A210

    A250

    Residential Seasonal — 3:00pm-9:00pm weekdays Residential Seasonal — 7:00am-3:00pm and 9:00pm-10:00pm weekdays; 7:00am to 10:00pm weekends Residential — All other times A10X
    Residential 5 Days — 7:00am-11:00pm weekdays Residential 5 Days — N/A Residential 5 Days — All other times A140
    Victoria (Citipower) Business 5 Days — 7:00am-11:00pm weekdays Business 5 Days– N/A Business 5 Days– All other times C2G5

    C2G5B

    C3G

    C3GB

    Business 7 Days — 7:00am-11:00pm weekdays and weekends Business 7 Days– N/A Business 7 Days– All other times C2G7

    C2G7B

    Business Cost Reflective — 7:00am-11:00pm weekdays; Peak Demand — 10:00am-6:00pm Weekdays Business Cost Reflective — N/A Business Cost Reflective — All other times CMG

    CMGB

    Residential Seasonal/Flexible (AMI Meter)– 3:00pm-9:00pm weekdays Residential Seasonal/Flexible (AMI Meter)– 7:00am-3:00pm and 9:00pm-10:00pm weekdays; 7:00am to 10:00pm weekends Residential/Flexible (AMI Meter)– All other times C13R

    C13RB

    Residential Time of Use — 7:00am-11:00pm weekdays Residential Time of Use — N/A Residential Time of Use — All other times C2R

    C2RB

    C3R

    C3RB

    Victoria (Powercor) Business 5 Days — 7:00am-11:00pm weekdays Business 5 Days– N/A Business 5 Days– All other times ND2

    ND5

    Business 7 Days — 7:00am-11:00pm weekdays and weekends Business 7 Days– N/A Business 7 Days– All other times ND3
    Medium Business Cost Reflective — 7:00am-11:00pm weekdays; Peak Demand — 10:00am-6:00pm Weekdays Business Cost Reflective — N/A Business Cost Reflective — All other times NDM
    Residential Seasonal/Flexible (AMI Meter)– 3:00pm-9:00pm weekdays Residential Seasonal/Flexible (AMI Meter)– 7:00am-3:00pm and 9:00pm-10:00pm weekdays; 7:00am to 10:00pm weekends Residential/Flexible (AMI Meter)– All other times P13R

    P13RDK

    Residential Time of use — 7:00am-11:00pm weekdays Residential Time of Use — N/A Residential Time of Use — All other times D2

    D2DK

    D3

    Victoria (Ausnet) Business 5 Days — 7:00am-11:00pm weekdays Business 5 Days– N/A Business 5 Days– All other times NEE28

    NEE51

    NEE21

    Business 7 Days — 7:00am-11:00pm weekdays and weekends Business 7 Days– N/A Business 7 Days– All other times NEE60
    Business ToU Demand — 7:00am-11:00pm weekdays; Peak Demand 3:00pm-9:00pm weekdays Business ToU Demand — N/A Business ToU Demand — All other times NASN21
    Residential Seasonal/Flexible (AMI Meter)– 3:00pm-9:00pm weekdays Residential Seasonal/Flexible (AMI Meter)– 7:00am-3:00pm and 9:00pm-10:00pm weekdays; 7:00am to 10:00pm weekends Residential/Flexible (AMI Meter)– All other times NGT26
    Residential 5 Days — 7:00am-11:00pm weekdays Residential 5 Days — N/A Residential 5 Days — All other times NEE20

    NEE26

    Residential Two rate 8-8 — 8:00am-8:00pm weekdays Residential Two rate 8-8 — N/A Residential Two rate 8-8 — All other times NEE24
    Victoria (United) Business 5 Days — 7:00am-11:00pm weekdays Business 5 Days– N/A Business 5 Days– All other times LVM2R5D
    Business 7 Days — 7:00am-11:00pm weekdays and weekends Business 7 Days– N/A Business 7 Days– All other times LVM2R7D
    Business Cost Reflective — 7:00am-7:00pm weekdays; Peak Demand 2:00pm-6:00pm Business Cost Reflective — N/A Business Cost Reflective — All other times LVMKWTOU
    Residential 5 Days — 7:00am-11:00pm weekdays Residential 5 Days — N/A Residential 5 Days — All other times LVS2R
    Residential Time of Day — 3:00pm-11:00pm weekdays Residential Time of Day — 7:00am-3:00pm weekdays Residential Time of Day — All other times TOD
    Residential Time of Day 9pm Off Peak — 3:00pm-9:00pm weekdays Residential Time of Day 9pm Off Peak — 7:00am-3:00pm weekdays Residential Time of Day 9pm Off Peak — All other times TOD9
    Residential Time of Day Flexible — 3:00pm-9:00pm weekdays Residential Time of Day Flexible — 7:00am-3:00pm and 9:00pm-10:00pm weekdays; 7:00am-10:00pm weekends Residential Time of Day Flexible — All other times TODFLEX

     

  • What is the difference between a standing offer, regulated offer, and a market contract?

    The terms and conditions of Standing offer contracts are set by law and vary depending on which State you live in. In New South Wales, Queensland and South Australia the standing offer prices are set by either the State Government or the independent energy regulator in your State. In Victoria, standing offer prices are set by electricity retailers.

    The terms and conditions of a market contract are set by electricity retailers and include minimum terms and conditions that are required by law. Electricity retailers are able to vary some of the terms and conditions such as discounted prices, billing periods, payment options and fixed terms for the length of the contract. Prices under a market contract are set by electricity retailers and consumers can compare electricity retailer prices on Government energy websites such as www.energymadeeasy.gov.au