Codes and Guidelines

General

Australian Privacy Principle 5 (APP 5)
Collections Guidelines

New South Wales and South Australia

SA and NSW operate under the National Energy Customer Framework administered by the Australian Energy Regulator (AER). Information on the law, rules, codes and guidelines under the AER is available at http://www.aer.gov.au/retail-markets. For more information on the changes in South Australia visit http://www.sa.gov.au/ and for more information on New South Wales visit http://www.energy.nsw.gov.au/customers/necf

Queensland

Marketing code for Queensland
Electricity Industry Code
Electricity Regulation 2006
Electricity Act 1994

Victoria

Electricity Industry Act 2000
Energy Industry Code
Code of Conduct for Marketing Retail Energy in Victoria
Greenhouse Gas Guidelines
Victorian wrongful disconnection compensation guide